What is ARTDEX?
ARTDEX is an online, social art collection management platform that enables collectors, artists, and galleries to create, organize and archive their art inventories. ARTDEX provides an easy-to-use forum to share art holdings with like-minded individuals, while also allowing users to showcase and manage their collections in a secure cloud storage mechanism. Members can share and comment on individual artwork, create collection galleries of their favorite pieces, and build their own online collection profile with an ARTDEX vanity URL. The ARTDEX Mobile App enables members to photograph art images that they like and save them directly to their personal digital archives.
What are the benefits of using ARTDEX?
Does membership cost?
No, ARTDEX is completely free.
How can I invite my friends to ARTDEX?
On the top navigation bar, click the icon of a person with a “+” sign next to it – from there, you can send an invitation via email.
Can I buy art through ARTDEX?
How can I or my artwork be featured on ARTDEX?
You and your art can be featured on the MY FEED and CONNECT pages by emailing the ARTDEX team at staff@www.artdex.com. The team will review your content and be in touch if we feel that your activity is a good fit for a feature post.
How can I change my password?
You can change your password through the Settings menu in the top right-hand side drop-down menu on the navigation bar. However, if you have signed up via a social media account, your login credentials are linked to that account, and therefore cannot be changed on our platform.
How can I update or delete my profile?
How to delete my ARTDEX App account?
Can I set a custom URL for my profile?
Yes you can. You can set your custom profile URL in the Settings menu in the same top right-hand drop-down on the navigation bar. You can share all of your collections with other member users by sending them your unique URL.
I don’t want people to be able to search my profile by name and information. Can I have a private account?
I don't have an art collection. How do I use ARTDEX?
With ARTDEX you do not need to have an actual art collection. If you do have a collection, you can upload, catalogue and share it with the art world online. If not, you can create a virtual collection of your favorite pieces by following artworks that are already on our site, or uploading images of your favorite artworks. To make the process easier, we also have a ‘Suggested’ feature on the MY FEED page, where you may find artists, artworks, collections and people so that you can start to follow and create your virtual collection from day one!
You can change your password through the Settings menu in the top right-hand side drop-down menu on the navigation bar. However, if you have signed up via a social media account, your login credentials are linked to that account, and therefore cannot be changed on our platform.
How do I add art?
How can I create a Collection?
How do I share my collection with my friends?
You can find and make a vanity URL to share with your friends when you edit your profile and select its settings. Since ARTDEX is only accessible through membership, your friend needs to join ARTDEX in order to view your collections.
I want to manage my collection without sharing it. How do I do that?
How long can I archive my collection for?
Can I create a co-owned collection with another user?
What’s the difference between the My Collections and My Followed Art sections on the “ORGANIZE” page?
How do I explore collections?
You can check out the collections owned by people who follow you and whom you follow. However, you can most effectively use the suggested collections on the left bar to search through different collections to find ones similar to your own.
How do I search for new artists or artwork that I might be interested in?
Your Feed will constantly be updated with new content where you can see your connections’ activities that might interest you. You can also use the Discover page to find new artwork and artists and start to Follow and Share to find further discoveries. Our featured content will keep you posted about our staff picks.
What are suggested artworks, artists and collections based on?
I have an art collection, but I don't have images of my artwork. How do I use ARTDEX?
You can take a photograph of the artwork and upload it using the ADD ART feature. Our mobile app even allows you to upload it directly from your phone!
What happens when I “Follow” an individual?
When you Follow an individual, they will be notified of a new follower via email and through the flag icon on the top navigation bar. They will then have the option to “Accept” or “Ignore;” should they “Accept,” you will become connections and each receive notifications of activity on each other’s profile according to your notification and privacy settings.
What happens when I “Follow” an artwork?
When you Follow an artwork, that artwork will be instantly archived to your account on My Followed Art on the ORGANIZE page. From there, you can create or add the artwork to your collections, share the artwork and be notified when the artwork page is updated.
What is a “connection” and where can I view my connections?
Someone is your connection when you have mutually followed each other. You will find a list of your connections on the “Connections” page accessible through the drop-down menu bar and the flag icon.
Where can I see the artworks and users I am following?
All users and artworks that you are currently following are listed in the Following menu, which is in the top right-hand side drop-down on the navigation bar. You can also view the artworks and users you follow on the My Profile page.
How do users get notified when I update my work?
Users following your account will be notified on the notifications header. They may also receive emails about your activity according to their email preferences, which they can edit on the Settings page.
How do I get notified when someone comments on my work?
You will receive an email from ARTDEX when someone comments on your work. You can set your notification preferences in the Settings menu in the same top navigation bar.
I don’t want so many notifications.
You can customize your notification settings in the Settings menu to your preferences.
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How do I know that my receipts and documents are safe?
All uploaded documents such as receipts and appraiser or insurance documentation are strictly for the user’s private viewing only. You can access these documents whenever you wish, however these documents and information cannot be shared with other users on ARTDEX without your request or consent.
How can I get involved with ARTDEX?
Please refer to our Contact Us page.
Who can I contact about a partnership with ARTDEX?
Business partnerships or collaboration inquiries can be discussed by contacting us at staff@www.artdex.com.
What is ARTDEX?
ARTDEX is an online archive and marketplace platform that connects artists and buyers from around the world. We offer the most diverse and exciting selections of original work across various mediums, including paintings, prints, sculptures, photography, digital art, and more. Our mission is to make art accessible to everyone, whether you’re an experienced collector or a first-time buyer.
How do I create an account?
What membership plans does ARTDEX offer?
We offer three flexible membership tiers designed to support individuals, independent artists, and art-focused businesses at different stages of growth:
- Free Account — $0/month
- Premium Account — $15/month
Business Account — $50/month
What is included in the Free Account ($0/month)?
The Free Account is ideal for individuals exploring the platform or getting started in the art community.
Free Account benefits include:
- Create a personal profile
- 500 MB free archive storage
- 2 presentations per account
- 2 sale transactions per month
- Upload and showcase a limited number of artworks or projects
- Participate in the community (likes, follows, comments)
- Access basic discovery and search features
- Receive platform updates and announcements
There is no monthly fee, and no credit card is required to create a Free Account.
What additional benefits come with the Premium Account ($15/month)?
The Premium Account is designed for active artists and collectors who want greater visibility, flexibility, and professional tools.
Premium Account benefits include everything in Free, plus:
- Upload and manage an expanded number of artworks
- 3 GB archive storage
- 25 presentations per account
- 25 sale transactions per month
- Premium featured member and artwork profiles
- Increased visibility in platform discovery and search results
- Create and promote events
- Access to promotional features and curated opportunities
- Premium templates and customization tools
- Priority customer support
Premium members gain tools to grow their audience and present their work more professionally.
Who is the Business Account ($50/month) for?
The Business Account is built for galleries, art advisors, art consultants, collectors, or art institutions with inventories, and creative businesses operating professionally on the platform.
Business Account benefits include everything in Premium, plus:
- Manage multiple artists, collections, or inventory listings
- 1 TB archive storage
- Unlimited presentations per account
- Unlimited sale transactions per month
- Featured placement and marketing tools for events
- Priority review for curated programs and partnerships
- Dedicated or expedited customer support
This tier is ideal for organizations and professionals seeking maximum visibility, operational tools, and growth opportunities.
How do I choose the right plan?
- Choose Free if you’re exploring the platform or just getting started in archiving
- Choose Premium if you’re actively archiving, sharing, selling, or promoting artwork
- Choose Business if you represent artists, manage collections, or operate an art-focused business
Can I change or cancel my plan?
Yes. You may upgrade, downgrade, or cancel your subscription at any time. Changes to your plan take effect at the next billing cycle unless otherwise stated.
Are there discounts or special pricing available?
From time to time, we may offer promotional pricing, annual plan discounts, or special rates for select partners. Any such offers will be clearly communicated on the platform.
You can always start with a Free Account and upgrade when you’re ready.
How do I contact customer support?
You can reach our customer support team by visiting our “Contact Us” page. There, you’ll find options to submit a request, chat with a representative, or send us an email to our team. We strive to respond to all inquiries within 48 hours.
How do I purchase artwork?
Browse our collection and select the piece you wish to purchase. Click “Add to Cart” and proceed to checkout. You will be prompted to enter your shipping information and payment details. Once your purchase is complete, you will receive a confirmation email with your order details.
What payment methods are accepted?
Can I return artwork?
How does shipping work?
Sellers on our platform offer global shipping through our trusted network of couriers. Shipping costs are calculated at checkout based on the size, weight, and destination of the artwork. Each piece is carefully packaged by the seller to ensure it arrives safely. You will receive a tracking number once your order has shipped.
Are there any additional fees?
How do I track my order?
What if the artwork arrives damaged?
How do I sell my artwork on ARTDEX?
Members of our platform are eligible to become sellers. Once your artwork has been uploaded to your account and published in the ‘public’ DISCOVER mode, it will automatically be reviewed by our admin for community guidelines. Once approved, you can list your artwork ‘for sale’ by uploading high-quality images, providing descriptions, and setting your prices. You’ll have access to tools that help you manage your listings, communicate with buyers, and track sales.
What are the commission rates?
How do I get paid?
How should I price my artwork?
Pricing your artwork is a personal decision, but we recommend considering factors such as your experience, the size and medium of the artwork, and market trends. You can adjust your prices at any time, and our support team is available to offer guidance.
What if my artwork doesn’t sell?
Who handles shipping?
Can I sell reproductions or prints?
How is my personal information protected?
We take your privacy seriously and use industry-standard encryption to protect your personal information. Your data is never shared with third parties without your consent, and you can update or delete your account information at any time through your account settings.
Is my payment information secure?
If you notice any suspicious activity on your account, such as unauthorized purchases or login attempts, please contact our support team immediately. We will investigate and take appropriate action to secure your account.
How do I report a suspicious activity?
If you notice any suspicious activity on your account, such as unauthorized purchases or login attempts, please contact our support team immediately. We will investigate and take appropriate action to secure your account.
How can I stay updated on new artworks and events?
You can subscribe to our newsletter to receive updates on new arrivals, exclusive offers, and upcoming events. Additionally, you can follow us on social media for the latest news and artist features.
Are there any resources for artists?
When you Follow an individual, they will be notified of a new follower via email and through the flag icon on the top navigation bar. They will then have the option to “Accept” or “Ignore;” should they “Accept,” you will become connections and each receive notifications of activity on each other’s profile according to your notification and privacy settings.
Can I collaborate with other artists?
We encourage collaboration within our community. You can connect with other artists through our platform, participate in events, group exhibitions, or join community forums to discuss ideas and projects.
How can I participate in online exhibitions?
We feature regular online galleries showcasing selected artists from our platform. To participate, submit your work by email to our team with the subject line: “Featured Art” for our review. If selected, your artwork will be featured in our platform, and you will receive promotional support from our team.
I’m having trouble with the website. What should I do?
If you experience any technical issues, such as trouble logging in or problems with the checkout process, try clearing your browser cache and cookies. If the problem persists, contact our technical support team for assistance.
How do I update my account information?
You can update your account information, including your email address, password, and payment details, by logging into your account and navigating to the “Account Settings” section.
How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and you’ll receive a link to reset your password.